Return and Refund Policy – OneCompareInsure

Effective Date: April 24, 2025
Last Updated: April 24, 2025

At OneCompareInsure, we are committed to delivering premium men’s fashion along with a worry-free shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy is here to assist you with a simple, clear, and fair process.

Please take a moment to read our policy before requesting a return or refund.

1. Eligibility for Returns

You can request a return if your item meets the following conditions:

  • It is returned within 14 days from the delivery date.

  • The item is unworn, unwashed, and in its original condition.

  • All original tags, packaging, and accessories are intact.

  • The product is not on the final sale list or marked non-returnable on the product page.

Items that do not meet these conditions will not be accepted and will be returned to the sender.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Undergarments

  • Socks and swimwear

  • Items on clearance or marked as “Final Sale”

  • Customized or personalized products

  • Gift cards or promotional items

3. How to Request a Return or Refund

To start a return or refund request, please email returns@onecompareinsure.com with the following details:

  • Order Number

  • Name and Email used during checkout

  • Item(s) you wish to return

  • Reason for return (optional but helpful)

  • Clear photos if the item is defective or incorrect

We will review your request and respond within 1–2 business days with further instructions.

4. Return Shipping Costs

  • Domestic Returns (within the U.S.):
    A prepaid shipping label may be provided depending on the return reason. If the return is due to a change of mind, the return shipping fee may be deducted from your refund.

  • International Returns:
    Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method.

5. Damaged, Defective, or Incorrect Items

If you received the wrong item or a damaged product:

  • Notify us within 48 hours of receiving the order.

  • Attach clear images showing the issue.

  • We’ll arrange a free replacement or full refund, including shipping.

6. Refund Processing

Once your return is received and inspected:

  • You will receive a confirmation email regarding your refund status.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Note: Shipping charges are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card account again.

  2. Contact your bank or card provider; it may take additional time for processing.

  3. If you’ve done the above and still need help, email us at support@onecompareinsure.com.

8. Exchanges

Need a different size or color? We’re happy to assist if stock is available.
Contact us at returns@onecompareinsure.com and we’ll help you with the exchange process.

9. Our Promise

We stand by the quality of our products and the satisfaction of our customers. Every return and refund request is handled with care, fairness, and prompt attention.

For any questions, concerns, or special requests, reach out to us at:

📧 Email: support@onecompareinsure.com
📞 Phone: +1 (800) 555-INSURE
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)